SHIPPING

As Northerners, we understand that shipping can be a pain. We are always doing our best to make sure that our customers are provided with the best pricing and quickest shipping times available. Please note that our shipping costs may periodically change as we secure better deals to bring the prices down. 

COFFEE SHIPPING

Kaapittiaq coffee ships throughout Canada by Standard and Express shipping. The delivery time for each of these methods will vary depending on your specific location.  We hope to be able to accommodate all International shipping orders in the near future. We small batch roast all of our coffee to ensure that we deliver only the freshest of orders. All orders received before noon will ship on the same day. Customers will be notified by email or text message when their order has been fulfilled and is on its way.  A tracking number for your package can be provided upon request.

Kaapittiaq merchandise orders are fulfilled on-demand within 5 business days of the order being placed. Once an order is fulfilled, it is ready to be shipped. Shipping times vary based on the recipient’s location. US orders are delivered within 1-5 business days and Canadian orders are delivered within 1-5 business days.

MERCHANDISE SHIPPING
Merchandise orders are fulfilled on-demand within 5 business days of the order being placed. Once an order is fulfilled, it is ready to be shipped. Shipping times vary based on the recipient’s location. US orders are delivered within 1-5 business days and Canadian orders are delivered within 1-5 business days. 


RETURNS 

COFFEE RETURNS

Once you receive your order, please examine it to make sure everything is as ordered. If something is missing or incorrect, get in touch with us as soon as you can (info@kaapittiaq.ca). If it was our error, we will replace the items as soon as possible at no cost to you. Our return policy is available for up to 30 days following a purchase. For bagged coffee, returns must be completed within one week of receiving your order. To be eligible for a return, your order must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right not to refund coffee orders in which the packaging has already been opened. 

MERCHANDISE RETURNS

As each merchandise order is custom made, we do not allow for returns. We will provide a full refund or reprint on any stained, damaged or incomplete garments. If a refund is chosen, the refund will be issued to the original form of payment.

We recognize that packages can go missing or become damaged along their journey. If you have any issues with shipping, please contact us at info@kaapittiaq.ca with a description of the situation, and photo documentation of any shipping damage, and we will assist with the opening of a shipping claim.